Visa/MasterCard/JCB/Amex/Diners/Discover

For safe use of your credit card, we have implemented the following measures. (1)We support non-transmission and non-retention of card numbers. Your card number is managed by the payment company (PAY.JP) that complies with the international standard of card information security, PCI-DSS. Even in the unlikely event of customer information leakage from this site, it does not include your card information. (2)On this site, you can cancel reservations, change amounts, or reuse cards. However, these operations are performed not with card information but with customer tokens (impossible-to-guess, irreversible random strings) issued by the payment agency. From the customer token, you can retrieve the card brand, expiration date, and the last four digits of the card number. (3)Communication between this site and the payment agency is protected by the latest encrypted communication, API keys, and private keys. (4)We support 3D Secure (card identity verification).

This system supports 3D Secure (authentication at the time of use) and requires verification via phone number or email to confirm that the card is being used by its legitimate owner.

A charge of 11 yen (11 JPY) may appear during card validity verification. Rest assured, this amount will be refunded immediately once verification is complete.

Payment will be charged 30 days before your use date.

If the amount increases, the difference will be charged in advance. If the amount decreases, a refund will be processed after use or after the cancellation is confirmed. (*1) The refund amount is calculated based on the cancellation policy. Depending on your card, it may take more than a month to receive a refund. Debit and prepaid cards may take even longer. When the amount decreases, the payment must be fully reprocessed (the existing authorization is voided and a new one is created). If payment processing were executed every time, it would often result in duplicate charges until the refund is issued, or payment errors due to exceeding the credit limit.

The refund will be processed immediately. However, it may take up to about a month for the refund to actually be reflected. Please contact your card issuer for details.

The refund will be processed after your use is complete. However, it may take up to about a month for the refund to actually be reflected. Please contact your card issuer for details.

This varies depending on the service provider and plan. If "Local Payment" is included as a payment method, please check the card information available on the providers detail page.

You can use any supported card brand.

You can use any supported card brand.

We use PAY.JP (https://pay.jp). It complies with PCI-DSS, the international security standard for the credit card industry. It is also the core service of a listed company (BASE, Inc.) with an annual transaction volume of 150 billion yen.

Due to the personal information protection policy of the credit card issuer, we are unable to determine the cause of the error or the status of your credit limit on our end. We apologize for the inconvenience, but please contact your card issuer directly.

As mentioned above, we are unable to determine the exact cause on our end, but the following cases are common. (1) Exceeding your credit limit or usage limit (2) False fraud detection due to use in a country you dont normally use your card in (3) False fraud detection due to use at a time of day you dont normally use your card If you have exceeded your limit, please consult your card issuer about raising your limit. If it was a false detection, you can resolve it by informing your card issuer that the transaction was legitimate.